Overseas Education Professional Support Services Policy

(Applies to: profile evaluation, school selection, SOP/essay guidance, CV, LOR strategy, application review, scholarship strategy, etc.)

1. Scope of Services

Bluehawks provides advisory and mentoring services for students applying to overseas universities/colleges. Services may include, but are not limited to:

1. Profile Evaluation & Strategy
   • Review of academic record, test scores, work experience, and activities.
   • Guidance on realistic and ambitious target programs (e.g., Master’s, MBA, MMH, etc.).
   • Roadmap for profile strengthening where timelines permit.
2. University/Program Shortlisting
   • Suggestion of suitable universities/programs based on:
     • Academic profile
     • Budget and funding preferences
     • Career goals
     • Geographic preferences
   • Final selection of universities/programs is always the student’s decision.
3. Application Document Guidance
   • Strategy and guidance for:
     • Statement of Purpose / Personal Statements
     • Essays (including MBA/Business School essays)
     • Resume/CV for applications
     • Recommendation letter strategy (who to choose, what to highlight)
   • Structural and editorial feedback (clarity, coherence, impact, grammar).
   • Bluehawks does not fabricate achievements, work experience, or academic records.
4. Application Form Review
   • Guidance on how to complete application portals.
   • Review of key sections for consistency and clarity.
   • Final submission of forms is the student’s responsibility.
5. Scholarship & Funding Strategy (Advisory)
   • General guidance on:
     • Merit scholarships
     • Assistantships / fellowships (where applicable)
   • Bluehawks does not guarantee any scholarship or funding outcome.
6. Post‑Admission Guidance (Limited)
   • Basic advice on:
     • Accepting offers and deposits
     • Comparing multiple offers
     • Next steps prior to F‑1 visa process
   • Detailed F‑1 visa guidance is governed by the F‑1 Visa Support Services Policy (separate).

Exact inclusions (number of calls, number of documents/rounds of edits, application count) will be clearly listed in the chosen service package.

2. Nature of Service: Advisory, Not Representation or Guarantee

1. Bluehawks provides professional advisory support, not representation of the student to universities.
2. Bluehawks is not an employee, agent, or official representative of any university unless explicitly stated in writing.
3. All final decisions about:
   • Program selection
   • Content of essays/CV
   • Which offer to accept
     are made by the student.
4. Bluehawks does not and cannot:
   • Influence admission decisions,
   • Guarantee admits to specific schools (including top programs like Columbia, Cornell, etc.), or
   • Guarantee scholarships, assistantships, or visas.

3. Student Responsibilities

To ensure effective support, students must:

1. Provide Honest and Complete Information
   • Share truthful details about:
     • Academic records
     • Test scores
     • Work/internship experience
     • Extracurricular activities and achievements
   • Disclose any academic or disciplinary issues honestly.
2. Respect Academic Integrity
   • Students must not request Bluehawks to:
     • Write entire essays/SOPs as “done‑for‑you” without their involvement,
     • Misrepresent facts, plagiarize content, or copy material from other applicants.
   • Bluehawks will not participate in any form of fraud, plagiarism, or misrepresentation.
3. Meet Timelines & Deadlines
   • Share drafts and documents in a timely manner as per mutually agreed schedule.
   • Understand that last‑minute submissions may limit the depth of feedback possible.
   • Ultimately, the student is responsible for meeting university deadlines.
4. Actively Participate
   • Engage in strategy conversations.
   • Revise drafts based on feedback.
   • Make final content choices in line with personal voice and truth.

4. Deliverables & Communication

1. Number of Applications / Documents
   • Each package will define:
     • Number of universities covered, and
     • Number of drafts/revisions per essay/SOP/CV.
   • Work beyond agreed scope may require additional fees.
2. Mode of Communication
   • Sessions may be conducted via:
     • Zoom/Google Meet
     • Phone/WhatsApp calls (if agreed)
     • Email/WhatsApp for document exchange and feedback
3. Response Time
   • Bluehawks will generally aim to respond to emails/WhatsApp messages within 24–48 business hours.
   • During peak seasons, minor delays may occur, but key deadlines agreed with the student will be prioritized.
4. Document Turnaround Time
   • Unless otherwise specified, typical turnaround per editing round is 2–4 business days.
   • Urgent/last‑minute requests may not always be accommodated and might require an extra fee.

5. Fees, Payments & Refunds

1. Fees
   • Fees are charged per service/package (e.g., 3‑school package, 5‑school package, SoP‑only package, full application support, etc.).
   • Fee and scope will be confirmed in writing (email/WhatsApp/contract) before work begins.
2. Payment Terms
   • Fees are typically payable in advance, either:
     • 100% upfront, or
     • In milestones, as agreed in writing.
   • Services commence only after the first agreed payment is received.
3. Refund Policy
   • Once service has started (e.g., strategy call held, first document reviewed, or first draft checked), fees are non‑refundable.
   • No refunds will be provided on grounds such as:
     • Student changing their mind about studying abroad or deferring plans,
     • Student disagreeing with advice after work has commenced,
     • Admission rejection from some or all universities,
     • Student not being satisfied despite multiple rounds of feedback within the agreed scope.
4. Exceptional Cases
   • Only in rare situations where Bluehawks is unable to deliver core agreed services (e.g., prolonged consultant illness, complete non‑availability, and no alternative offered), a partial refund or service credit may be considered at Bluehawks’ discretion.

6. Rescheduling & Session Validity

1. Rescheduling
   • Students may request to reschedule strategy or review calls with at least 24 hours’ notice (you can adjust this).
   • Repeated last‑minute cancellations or no‑shows may result in the session being counted as used.
2. Validity Period
   • Each package is valid for a defined admission cycle (e.g., Fall 2026 intake) or for a fixed duration (e.g., 6–12 months from enrollment).
   • If the student does not use sessions or revision rounds within the validity period, they expire and are not refundable.

7. No Outcome Guarantee

1. Bluehawks does not guarantee:
   • Admission to any specific institution or program,
   • Scholarship/assistantship awards,
   • Visa issuance, or
   • Any specific ranking/quality of offer.
2. Admission decisions are made solely by the universities based on:
   • Academic record
   • Essays and recommendations
   • Competitiveness of the applicant pool
   • Internal policies and priorities
3. Bluehawks’ role is to:
   • Help present the student’s authentic profile in the strongest possible way,
   • Improve clarity, structure, and impact of applications, and
   • Provide strategy based on experience and current market understanding.

8. Ethical Standards & Refusal of Service

1. Bluehawks reserves the right to refuse or discontinue service if:
   • The student insists on false information or forged documents,
   • The student repeatedly requests plagiarism or unethical practices,
   • The relationship becomes abusive or disrespectful.
2. In such cases, Bluehawks may terminate services with limited or no refund, depending on how much work has already been delivered.

9. Confidentiality & Use of Information

1. All personal, academic, and financial information shared with Bluehawks will be treated as confidential and used solely for providing overseas education support.
2. Bluehawks may use anonymized success stories (e.g., “Student from Saudi Arabia admitted to Columbia Business School”) for internal analytics or marketing, without revealing identifiable details, unless the student gives explicit consent.
3. Students are responsible for safeguarding their own documents, login credentials, and communication records.

10. Acceptance of Policy

By enrolling in Bluehawks’ Overseas Education Professional Support Services and making payment, the student confirms that they have:

• Read and understood this Overseas Education Professional Support Services Policy, and
• Agreed to abide by its terms and conditions.

Test Prep: Enrollment Terms and Policy

(Applicable to GRE, GMAT, IELTS, TOEFL, DET, and SAT Programs)

By registering for a course with Bluehawks, the student agrees to the following terms.

1. Scheduling & Time Management (Strict)

• Student Responsibility: It is the sole responsibility of the student to ensure their personal, academic, and professional schedule allows for the classes prior to registration.
• Concurrent Enrollments: If a student registers for multiple courses (whether multiple courses within Bluehawks or a combination of Bluehawks and external courses), they must ensure they have the bandwidth to attend all.
• No Rescheduling for Time Conflicts: Once a batch schedule is confirmed and the course has commenced:
  • No Reschedules: We will not shift a student to a future batch because they are “too busy” or “cannot manage the timing.”
  • No Refunds: No refunds will be processed on the grounds of a student not being able to manage their time or having conflicting schedules with other commitments.

2. The “Early Feedback” Window (Teaching Style)

• The 2-Session Rule: We understand that every student learns differently. If a student finds the teaching style, pace, instructor’s accent, or methodology unsuitable, they must formally notify support@bluehawksedu.com before the start of the 3rd session.
• Implicit Acceptance: If a student attends beyond the 2nd session (or accesses the recordings for more than 2 sessions) without raising a formal objection, it constitutes full acceptance of the instructor’s quality and teaching style.
• Post-Course Complaints: Feedback regarding teaching style or “cultural relevance” of examples raised after the course is significantly underway or completed will be treated as invalid and will not be grounds for refunds or free repeats.

3. Commencement & Refunds

• Definition of Commencement: The service is deemed “Commenced” the moment the student attends the first live class OR is granted access to the LMS/Recorded Library, whichever occurs first.
• Refund Policy:
  • Pre-Commencement: Refundable (minus administrative/processing fees) if cancelled 48 hours before the start date.
  • Post-Commencement: 100% Non-Refundable. Once the service has commenced, no refunds will be issued for any reason, including dissatisfaction with results or personal emergencies.

4. Missed Classes & Recordings

• Attendance: Regular attendance is the student’s responsibility.
• Missed Class Remedy: If a student misses a live class due to personal reasons (including illness, work, or other exams), the sole remedy provided by Bluehawks is access to the Class Recording.
• No Repeats for Absences: Instructors will not repeat lectures or provide private 1-on-1 backup sessions for students who miss classes.

5. Course Validity & Repeats

• Single Batch Policy: Enrollment is valid for one specific batch only. It does not grant the student a “lifetime membership” or the right to hop between future batches.
• No Free Retakes: Completion of the course does not entitle the student to a free refresh or retake, regardless of their exam score or satisfaction level. Any re-enrollment will be treated as a new registration with applicable fees.

F1 Visa Consultation Services: Terms of Engagement

1. Scope of Services

Bluehawks provides advisory and preparatory services only. Our deliverables are strictly limited to:

• Strategic review of the student’s profile
• Guidance on completing the DS-160 form (review and feedback only)
• Conducting mock interviews and providing feedback
• Advising on financial documentation presentation

Exclusions:
We do not generate financial documents, bank statements, or academic transcripts.
We do not pay visa fees on behalf of the student.
We have no direct influence, authority, or contact with the U.S. Embassy or Consulates.

2. Nature of Service (Preparation, Not Outcome)

The fee paid to Bluehawks is for our time, expertise, and preparation strategy, not for visa issuance.

Visa approval is solely at the discretion of the Consular Officer. Bluehawks does not guarantee a visa approval under any circumstances.

3. Success Assurance Policy (Conditional Support)

Bluehawks offers continued guidance, additional mock sessions, and mentorship in case of a visa refusal for up to one subsequent attempt or within one year (whichever is earlier).

This policy is strictly conditional and applicable only when:

• The student follows the advised strategy, university selection, and program direction
• The DS-160, profile positioning, and preparation are carried out in alignment with Bluehawks’ guidance
• No major independent changes are made without prior consultation

This policy becomes void if:

• The student independently changes university, course, intake, or overall application direction outside Bluehawks’ advised plan
• The student engages external consultants/agencies leading to conflicting strategies
• The student does not implement feedback or preparation guidance provided

In such cases, any further assistance will be treated as a new engagement with applicable charges.

4. No Refund Policy

All fees paid to Bluehawks are non-refundable.

In the event of a visa refusal, the service is considered delivered upon completion of preparation sessions. Continued support (if applicable) is governed strictly under Clause 3.

5. Client Responsibility & Integrity

The client agrees to:

• Provide complete, truthful, and accurate information at all times
• Disclose all prior refusals, travel history, and relevant background details
• Follow preparation guidance and attend scheduled sessions

Zero Liability Clause:
Bluehawks is not responsible for visa denial due to:

• Misrepresentation, omission, or false information
• Use of fraudulent documents
• Contradictions in statements made during the interview

Bluehawks maintains a strict ethical policy and will not assist in creating false documents under any circumstances.

6. Preparation vs. Performance

Bluehawks provides frameworks, strategies, and guidance, not scripted answers.

The final interview performance depends on the student’s:

• Clarity
• Confidence
• Consistency

Bluehawks is not responsible for:

• Nervousness or anxiety
• Memorized or robotic responses
• Inability to articulate answers during the actual interview

7. Scheduling & Participation Policy

• Mock interviews must be scheduled in advance
• Minimum 72-hour notice required for rescheduling
• No-shows or last-minute cancellations will result in session forfeiture
• Delays from the client’s side will not extend session duration

8. Change in Profile / Case Direction

Any significant changes made by the client, including but not limited to:

• University selection
• Course/program
• Intake or timeline
• Country of application

will be treated as a new case direction.

Such changes:

• Require fresh analysis and preparation
• May involve additional charges
• Will not be covered under the original engagement or success assurance policy

9. Service Validity

This agreement is valid for one specific visa attempt only.

Any re-application or new attempt will require:

• Fresh evaluation
• New preparation cycle
• New service agreement and applicable fees

10. Limitation of Liability

Bluehawks’ liability is strictly limited to the scope of services defined above.

Under no circumstances shall Bluehawks be held liable for:

• Visa refusal outcomes
• Delays in visa processing (including 221(g))
• Slot availability issues
• External factors beyond advisory control

WhatsApp Chat Support Policy

1. Accessing WhatsApp Support

1. Mandatory Initial Details
   • When a user messages Bluehawks on WhatsApp for the first time, they must share:
     • Full Name
     • City / Current Location
   • Until these details are shared, support may be limited to generic bot responses.
2. Bot as First Level of Support
   • Initial / generic queries will be handled by an automated chatbot.
   • The bot can help with:
     • Basic information about courses and services
     • Class timings, fees, and general process doubts
     • Links to registration forms, brochures, and FAQs

2. Escalation to Human Expert

1. Requesting an Expert
   • At any time, the user may request: “Connect me to an expert” / “I want to chat with a counsellor/instructor.”
   • Subject to availability and queue, a human expert (test prep / visa / overseas education) will join the chat.
2. Scope of Expert Support on Chat
   • The expert can:
     • Clarify specific doubts about services or policies
     • Give brief guidance related to the user’s situation
     • Suggest next steps (e.g., book a detailed call, share documents, join a batch)
   • For in‑depth discussions or full consulting, the expert may recommend a paid session or call.
3. Documents for Validation
   • The expert may request documents to properly understand and validate the query, for example:
     • Score reports (IELTS, GRE, DET, etc.)
     • University admit letters / I‑20
     • Previous visa refusal notices (if applicable)
     • CV / SOP drafts (for overseas education support)
   • These documents help ensure that advice is accurate and context‑specific.

3. 24/7 Availability & Response Time

1. 24/7 Chat Access
   • Users can send messages at any time, 24/7.
   • The bot is available continuously for initial and generic queries.
2. Human Response Time
   • Experts will respond as soon as reasonably possible, typically within 24 hours, often sooner.
   • During peak periods, response times may be longer, but all queries are answered in queue.
3. No Instant Human Availability Guarantee
   • While the chat is always open, a human expert may not be available instantly at all times.
   • If no expert is immediately available, the bot will:
     • Acknowledge the query, and
     • Inform the user that an expert will join/answer soon.

4. Type of Queries Appropriate for Chat

WhatsApp chat (bot + expert) is suitable for:

• Basic information and FAQs
• Short doubts about classes, services, or processes
• Simple clarification about documents needed, timelines, or steps
• Initial screening of a case (e.g., “Can you help with F‑1 visa after admission to X?”)

For the following, the expert may require a scheduled session:

• Detailed profile evaluation and university shortlisting
• Comprehensive visa strategy and mock interviews
• Full review/editing of SOPs, essays, or major documents
• In‑depth test prep planning or conceptual teaching

5. Professional Conduct & Fair Use

1. Respectful Communication
   • Users must maintain polite and professional language with both the bot and experts.
   • Abusive, spammy, or threatening behaviour may result in blocking and/or termination of services.
2. Not a Replacement for Full Services
   • WhatsApp chat support (even with an expert) is not a replacement for:
     • Full courses
     • Paid consulting packages
     • Long, repeated 1:1 tutoring or editing
   • If chat usage becomes equivalent to full consulting, the expert may request the user to enroll in an appropriate service.
3. Multiple Follow‑ups
   • Sending repeated messages or “???” in a short time does not accelerate human responses; queries are prioritized fairly.

6. Privacy & Data Handling

1. Shared Information
   • Name, city, documents, and chat content are used solely to:
     • Identify the user
     • Understand their query
     • Provide accurate guidance
2. Confidentiality
   • Bluehawks treats your details and documents as confidential, except:
     • When required by law, or
     • When you give explicit consent to share for testimonials/success stories (usually anonymized).
3. Sensitive Documents
   • For highly sensitive files (passport scans, full bank statements), the expert may request they be shared via email or a secure link rather than WhatsApp.

7. Priority of Formal Policies

1. This WhatsApp Chat Support Policy works alongside:
   • Test Prep Policy
   • F‑1 Visa Support Services Policy
   • Overseas Education Professional Support Services Policy
2. If there is any conflict, the formal written policies and agreements override what is said on WhatsApp.

8. Acceptance

By using Bluehawks’ WhatsApp chat (bot + expert), users acknowledge and accept this WhatsApp Chat Support Policy, including:

• Sharing name and city,
• Initial handling by a bot for generic queries, and
• Expert involvement (with document requests) for case‑specific guidance.